Refund policy

Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in original packaging

  • Proof of purchase is required

To initiate a return, please contact us at:
support@forevergiftnotes.com

Returns sent without prior approval will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Return instructions and the return address will be provided after your return request is approved.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately with your order number and clear photos of the issue.

We will review the case and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made items

  • Items marked as final sale

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact our support team before placing your order.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original item (if eligible) and place a new order once the return is approved.

European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be unused, in original condition, and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–7 business days.
Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund after 10 business days from approval, please contact us at support@forevergiftnotes.com.