Shipping policy
Shipping Policy
Order Processing Time
All jewelry orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time Estimates
Estimated delivery times vary by destination:
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United States: 2–5 business days
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Canada: 4–10 business days
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Europe: 2–7 business days
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Australia & New Zealand: 5–15 business days
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Rest of the World: 5–20 business days
These are estimated delivery times and may vary due to customs processing or carrier delays.
Shipping Carriers
Orders are shipped using reliable international shipping carriers.
For international deliveries, local postal or courier services may complete the final delivery once the package arrives in your country.
Carrier selection may vary depending on destination.
Shipping Origin
Orders are fulfilled through our authorized production and fulfillment partners and shipped to customers internationally.
Tracking Information
Tracking details will be emailed once your order ships.
Please allow 24–48 hours for tracking updates to appear.
Customs Duties & Taxes
International orders may be subject to customs duties, VAT, or import taxes imposed by your country.
These fees are not included in the product price and are the responsibility of the customer.
We recommend checking with your local customs authority for details.
If You Didn’t Receive Your Order
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Include your order number so we can assist you promptly.
🔁 Cancellations, Changes & Replacements
Order Cancellation or Changes
Orders are processed quickly.
Cancellations or changes may be possible only if production has not yet started.
Please contact our support team as soon as possible to request changes.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us with:
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Your order number
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Clear photos of the item
We will review and arrange a replacement if applicable.
Please do not return items without contacting support first.
Product Appearance Disclaimer
We strive to accurately represent all products.
Some product images may use digital renderings to clearly display design details.
Minor variations may occur due to lighting, screen settings, or production differences.